Frequently Asked Questions
Answers to your questions
1. Why do you need my address for support inquiries?
If you provide your address it will allow us to ship your replacement parts quickly if your product is covered under warranty.
2. Can I purchase replacement parts for my flashlight?
Yes, in most cases replacement parts are available www.dorcy.com
3. Can I purchase flashlights and other lighting products direct from Dorcy?
4. I think my Dorcy product may be defective. What should I do?
For fastest response to your issue, please email our customer service department at firstname.lastname@example.org. We will return your email within 1 to 2 business days.
5. My spotlight will not charge or does not work. What should I do?
Replacement batteries and bulbs are available online at www.dorcy.com
Most spotlights contain lead acid batteries and must be cared for properly and charged frequently. Dorcy will replace a defective lead acid battery within one year of purchase. Proof of purchase in the form of a retail/online receipt is required, or you may return the actual battery.
6. Does Dorcy International offer a Lifetime Warranty?
No. Dorcy offers a limited One Year Warranty on most of our products.
7. The battery holder is broken in my LED flashlight. What do I do?
Please visit www.dorcy.com
If product is less than 1 year old please email email@example.com and ask for a RMA number.
8. My lens is broken on my spotlight or LED flashlight. What can I do?
Unfortunately, we do not offer replacement lenses for our products.
9. I need a holster for my Dorcy Flashlight. Where can I get one?
Holsters are available on our retail website www.dorcy.com
10. Where can I properly dispose of my battery?
Please call your local waste management company for vendors in your immediate area or visit www.rbrc.org to find the nearest location to you.
11. My Patio Lamp does not work what do I do?
Please make sure the pole is inserted all of the way and the tabs line up. There is a negative and positive in the poll that must match. Please insert firmly and once it is inserted all of the way you will hear a click.
12. I have a Dorcy light but do not know what light I have .
When using the contact us area there is a area where you can upload a picture of the product which will help us in determining the product you have.
13. Maintenance for your rechargeable lights.
All batteries in rechargeable lights need to be maintained and charged them periodically. If a rechargeable light is in a closet and has not been charged for 6 months it will not have a charge in it when you need it most. You should charge your lights even if you are not using them every 3 months.
RMA - Return Merchandise Authorization
Dorcy product return services are available according to the following policy. Please follow the steps listed below to begin the product return process. If you need further assistance, please feel free to contact us at firstname.lastname@example.org.
Verify that the product is a Dorcy lighting product and has been purchased within the 1 year warranty period. Bulbs and batteries are excluded in the warranty. Any modifications, tampering, and/or abuse of the products will void the warranty.
Contact email@example.com to have a RMA number issued. We cannot accept returns without a valid RMA. Generally, the following information is needed for a RMA request to be approved: Item number, date of purchase, receipt, description of the problem or issue.
You will receive a valid RMA number via email. Your RMA request should be processed within 3 business days. If you do not receive a response, please contact us at firstname.lastname@example.org.
Clearly mark the RMA number on the outside of the shipping packaging. Please be advised that Dorcy will not accept any packages without a valid, clearly marked RMA number. The RMA number is only valid for one return. All unauthorized returns will be discarded. Any information entered incorrectly may result in delays or voiding of the RMA request. RMA number, name, address, item number, purchased date, and problem description are required. If required, include printouts of any correspondence related to the return as well.
Dorcy’s repair/replacement service is based on volume and product availability. Products that are out of stock may require longer turnaround time.
We do not carry replacement parts for all flashlights and lanterns. Please check out our website for available parts. www.dorcy.com
You will receive email notification of your product shipping.
What is a Coupon Code and where do I enter it?
Dorcy provides coupon codes. Coupon codes can be entered on the cart page to apply discounts. Enter the code on cart page and select update cart. Coupon codes are subject to review based on availability and acceptance. You can enter the coupon code on the cart page only.
I placed an order and received the wrong item. What can I do?
Please email customer support at email@example.com for the quickest resolution to your issue. Please include the order number, item number, and any other important information. We will return your email within 1 to 2 business days.
Where is my order and when will it ship?
Once you place an order you will receive an order acknowledgement. Most orders are shipped same day via Fedex and USPS carriers. Once your order has shipped you will receive tracking information by 6pm EST. You can always log into the site www.dorcy.com and check your orders. Tracking information will be displayed.
When free shipping is selected Dorcy will select the carrier for the parcel with the most economical and fastest delivery method possible. USPS or Fedex.