Support for Dorcy Products: Support@dorcy.com
For sales inquires please email firstname.lastname@example.org
Dorcy Direct orders please email email@example.com.
Make a payment from previous invoice: click Here
If you provide your address it will allow us to ship your replacement parts quickly if your product is covered under warranty.
Yes, in most cases replacement parts are available at http://www.dorcydirect.com/c-11-replacement-parts.aspx.
Yes, products are available are on our retail site www.dorcydirect.com. To become a distributor email Sales Inquiries.
For fastest response to your issue, please email our customer service department at firstname.lastname@example.org. We will return your email within 1 to 2 business days.
Replacement batteries and bulbs are available on line at http://www.dorcydirect.com/c-17-spotlight-parts.aspx.
Most Spotlights contain Lead Acid Batteries and must be cared for properly and charged frequently. Dorcy will replace a defective lead acid battery will proof or purchase in the form of a retail / online receipt within 1 year of purchase or you may return the actual battery.
No. Dorcy offers a limited One Year Warranty on most of our products.
Please visit http://www.dorcydirect.com/c-19-flashlight-parts.aspx for our full line of replacement battery holders. Use coupon code batteryholder
If product is less than 1 year old please email email@example.com and ask for RMA number.
Unfortunately, we do not offer replacement lenses for our products.
Holsters are available on our retail website http://www.dorcydirect.com/c-19-flashlight-parts.aspx for our 3AAA and 6AAA LED flashlights.
Please email customer support at firstname.lastname@example.org for quickest resolution to your issue. Please include the order number, item number and other important information. We will return your email within 1 to 2 business days.
Dorcy Direct provides coupon codes. Coupons codes can be entered on the cart page to apply discounts. Enter code on cart page and select update cart. Coupons codes are subject to review based on availability and acceptance . battery holder coupons are only valid on battery holders and limit 3 holders per customer.
Please call your local Waster Management company for vendors in your immediate area or visit www.rbrc.org to find the nearest location to you.
RMA - Return
Dorcy product return services are available according to the
following policy. Please follow the steps listed below to begin the product
return process. If you need further
assistance, please feel free to contact us at email@example.com
Verify that the
product is a Dorcy Lighting product and has been purchased within the 1 year warranty
period. Bulbs and batteries are excluded
in the warranty. Any modifications, tampering, abuse of the products will
Contact firstname.lastname@example.org to have a RMA number issued. We cannot
accept returns without a valid RMA . Generally, the following information
is needed for a RMA request to be approved: Item number, date of purchase, receipt,
receive a valid RMA number via email response. Your RMA request should be
processed within 3 business days. If you do not receive any response, please
contact us at email@example.com
the RMA number on the outside of the shipping packaging. Please be advised that
Dorcy will not accept any packages without a valid RMA number clearly marked.
The RMA number is only valid for one return. All unauthorized returns will be discarded.
Any information entered incorrectly may
result in delays or void of the RMA request. RMA number, Name, address, item number, purchased date, problem description
required, include printouts of any correspondence related to the return as well
as your full Warranty
Dorcy’s repair/replacement service
is based on volume and product availability. Products that are out of stock may require
longer turnaround time.
We do not carry replacement parts
for all flashlights and lanterns. Please check out our website for available
You will receive email notification
of your product shipping.
batteries): This product is warranted to be free from defect in material or workmanship
for one year from date of purchase. If product is defective, please return to Dorcy
for repair or replacement. Dorcy reserves the right to substitute product of
equal value or lesser value if returned product is not available.
Copyright © 2016 Dorcy International, Inc. All rights reserved.