Dorcy offers a limited One Year Warranty on most of our products.
Warranty (Excluding batteries): This product is warranted to be free from defect in material or workmanship for one year from date of purchase. If product is defective, please return to Dorcy for repair or replacement. Dorcy reserves the right to substitute product of equal value or lesser value if returned product is not available.
OnlinE/WEB Return policy
Easy returns - No hassle returns- No Hassle 1 year Warranty
If for any reason you are not satisfied with your purchase or simply change your mind, feel free to return it in new condition for a full merchandise refund excluding S&H within 60 days of your purchase. We will promptly issue a refund, credit, or exchange, whichever you prefer!
Full refund Unopened Items - 365 Days
You may return new, unopened item(s) sold by dorcy.com/ LifeGear.com within 356 days of delivery. Item(s) returned within 365 days of delivery will be eligible for a full refund. Item(s) need to be returned in their original product packaging. If a shipment error occurs as a result by dorcy.com/ LifeGear.com, we will also pay the return shipping costs incurred.
Refunds should be received within approximately 2 - 3 days of submitting returned item(s). This approximate time period includes transit time (2 to 5 business days), processing (2 to 3 business days), and bank processing approval (2 to 3 business days). Dorcy.com will notify you via e-mail of your refund once we have received and processed the returned item(s).
Item(s) Eligible for Full Refund - No Hassle DORCY PAYS SHIPPING
Dorcydirect.com / LifeGear.com will accept returns of the following: ONLY IF PURCHASED ON DORCY.COM/ LifeGear.com
Item(s) Eligible for Partial Refund
Dorcydirect.com/ LifeGear.com will issue partial refunds for the following:
Item(s) that are Not Eligible for Refund and Returns
Dorcydirect.com / LifeGear.com will not accept returns of the following:
Orders Returned
Orders that are eligible for full and partial refund must include a copy of the order invoice, note indicating reason for return, and can be shipped to:
Dorcy International
Returns: Order #______
2700 Port Road
Columbus, Ohio 43217
Exchanges
If you received a defective or faulty item(s) and need to exchange it for the same item(s), you may do so by returning the original item(s) to dorcydirect.com/ LifeGear.com along with a copy of the original invoice and a note indicating the reason for exchange. Such exchanges can be shipped to:
Dorcy International, Inc
Returns: Order # _____
2700 Port Road
Columbus, Ohio 43217
If you would like to exchange an item(s) for a different item(s), please return the original item(s) and place another order for the item(s) you wish to purchase. Orders for new item(s) can be placed before dorcydirect.com/ LifeGear.com has received the original item(s).
Item(s) Not Purchased from Dorcydirect.com/ LifeGear.com
Dorcy.com/ LifeGear.com does not accept returns of item(s) sold by other sellers than that of dorcy.com/ LifeGear.com. If the item(s) to be returned were not sold by dorcy.com/ LifeGear.com, you will need to contact the seller or retailer directly.