Plato Member       free shipping Free Shipping over $50

Returns Policy

Why buy from Dorcy?

Latest version of the best portable lighting products available.

 Catalog Downloads

Dorcy Active Catalog          Dorcy Pro Catalog          Life+Gear Catalog

Easy returns

Online/WEB Return policy

Easy returns - No hassle returns- No Hassle 1 year Warranty

If for any reason you are not satisfied with your purchase or simply change your mind, feel free to return it in new condition for a full merchandise refund excluding S&H within 60 days of your purchase. We will promptly issue a refund, credit, or exchange, whichever you prefer!

Full refund Unopened Items - 365 Days

You may return new, unopened item(s) sold by within 356 days of delivery. Item(s) returned within 365 days of delivery will be eligible for a full refund. Item(s) need to be returned in their original product packaging. If a shipment error occurs as a result by, we will also pay the return shipping costs incurred.

Refunds should be received within approximately 2 - 3 days of submitting returned item(s). This approximate time period includes transit time (2 to 5 business days), processing (2 to 3 business days), and bank processing approval (2 to 3 business days). will notify you via e-mail of your refund once we have received and processed the returned item(s).

Item(s) Eligible for Full Refund - No Hassle DORCY PAYS SHIPPING / will accept returns of the following: ONLY IF PURCHASED ON DORCY.COM/

  • Item(s) that are defective or faulty within 1 year warranty- DORCY PAYS SHIPPING
  • Item(s) incurred in an error on behalf of DORCY PAYS SHIPPING

Item(s) Eligible for Partial Refund will issue partial refunds for the following:

  • Item(s) that are returned after 30 days of delivery.
  • Item(s) not returned in the condition it was received.
  • Item(s) that are returned before 30 days after delivery.


Item(s) that are Not Eligible for Refund and Returns / will not accept returns of the following:

  • Item(s) that has obvious signs of use/ abuse.
  • Item(s) not purchased from

Orders Returned

Orders that are eligible for full and partial refund must include a copy of the order invoice, note indicating reason for return, and can be shipped to:

Dorcy International

Returns: Order #______

2700 Port Road

Columbus, Ohio 43217 


If you received a defective or faulty item(s) and need to exchange it for the same item(s), you may do so by returning the original item(s) to along with a copy of the original invoice and a note indicating the reason for exchange. Such exchanges can be shipped to:

Dorcy International, Inc

Returns: Order # _____

2700 Port Road

Columbus, Ohio 43217

If you would like to exchange an item(s) for a different item(s), please return the original item(s) and place another order for the item(s) you wish to purchase. Orders for new item(s) can be placed before has received the original item(s).

Item(s) Not Purchased from does not accept returns of item(s) sold by other sellers than that of If the item(s) to be returned were not sold by, you will need to contact the seller or retailer directly.