For the fastest resolution to your issue, please email one of our support
departments:
Note: Please allow 24-48 hours for a response M-F
U.S. Customer
Support -
support@dorcy.com
Canada Customer Support -
canadasupport@dorcy.com
Sales Inquiries
-
websales@dorcy.com
1. How do I get my product replaced or repaired?
Dorcy
product return services are available according to the following policy. Please
follow the steps listed below to begin the product return process. If you need
further assistance, please feel free to contact us at support@dorcy.com
RMA - Return Merchandise Authorization
Step
1
Verify that the product is a Dorcy Lighting product and has been
purchased within the 1 year warranty period. Bulbs and batteries are excluded in
the warranty. Any modifications, tampering, abuse of the products will void
warranty.
Step 2
Contact support@dorcy.com to have a RMA
number issued. We cannot accept returns without a valid RMA number. Generally,
the following information is needed for a RMA request to be approved: Item
number, date/place of purchase, receipt, problem description. Name, address,
email address and phone number.
Step 3
You will receive a
valid RMA number via email response. Your RMA generated number request should be
processed within 2 business days.
Step 4
Clearly mark the RMA
number on the outside of the shipping packaging. Please be advised that Dorcy
will not accept any packages without a valid RMA number clearly marked. The RMA
number is only valid for one return. All unauthorized returns will be discarded.
Any information entered incorrectly may result in delays or void of the RMA
request. RMA number, Name, address, item number, purchased date, problem
description. Include printouts of any correspondence related to the return.
Dorcy's repair/replacement service is based on volume and product availability.
Products that are out of stock may require longer turnaround time. Ship to the
following address with RMA #
Dorcy International
Returns RMA
#________
2700 Port Rd.
Columbus, OH 43217
Step 5
Product
ships from Dorcy. You will receive email notification of your product shipping
with tracking numbers.
2. Can I purchase replacement parts for my
flashlight?
Yes, in most cases replacement parts are available at
http://www.dorcydirect.com/c-11-replacement-parts.aspx.
3. Can I purchase flashlights and other lighting products direct from
Dorcy?
Yes, products are available are on our retail site
www.dorcydirect.com. To become a distributor email
websales@dorcy.com.
4. I think my Dorcy product may be defective. What should I do?
For fastest response to your issue, please email our customer service
department at
support@dorcy.com.
We will return your
email within 48 hours M-F.
5. My Spotlight will not charge or does
not work. What should I do?
Replacement batteries and bulbs are
available on line at
http://www.dorcydirect.com/c-17-spotlight-parts.aspx.
Most Spotlights contain Lead Acid Batteries and must be cared for
properly and charged frequently. Dorcy will replace a defective lead acid
battery will proof or purchase in the form of a retail / online receipt within 1
year of purchase or you may return the actual battery.
Please email
support@dorcy.com or send
your product to:
Dorcy International
Attn: Returns
Dept.
2700 Port Rd.
Columbus, OH 43217
6. Does
Dorcy International offer a Lifetime Warranty?
No. Dorcy offers a
limited One Year Warranty on most of our products.
Click Here To View Warranty
Warranty (Excluding
batteries): This product is warranted to be free from defect in material or
workmanship for one year from date of purchase. If product is defective, please
return to Dorcy for repair or replacement. Dorcy reserves the right to
substitute product of equal value or lesser value if returned product is not
available.
7. The battery holder is broken in my LED flashlight. What
do I do?
Please visit
http://www.dorcydirect.com/c-19-flashlight-parts.aspx for our
full line of replacement battery holders.
If product is less than 1 year old
please email
support@dorcy.com.
8. My lens is
broken on my spot light or LED flashlight. What can I do?
Unfortunately,
we do not offer replacement lenses for our product.
9. I need a
holster for my Dorcy Flashlight. Where can I get one.
Holsters are
available on our retail website
http://www.dorcydirect.com/c-19-flashlight-parts.aspx for our
3AAA, 6AAA LED flashlights and41-4299 rechargeable.
10. I placed an
order and received the wrong item. What can I do?
Please email customer
support at
support@dorcy.com for quickest resolution to
your issue. Dorcy Direct customers please email
websales@dorcy.com. Please include the
order number, item number and other important information. We will return your
email within 24-48 hours.
11. Where can I properly dispose of my
battery?
Please call your local Waster Management company for vendors in
your immediate area or visit
www.rbrc.org to find the nearest location to you.